Three Doors Properties provides homeowners with multiple options when it comes to selling or buying a home. With the help of our marketing strategies, the Three Doors Properties team has sold more St. Louis houses in one month than most agents sell in an entire year!

We have more leads than we can handle and therefore we need you! The Three Doors Properties team has a unique opportunity available for a talented Customer Service Representative to be the voice of our company. This role is our client’s first experience at Three Doors.

We are looking for a self-motivated, high performer who is persuasive, outgoing, and a people person. A high-energy candidate that is passionate about helping others. The Customer Service Representative oversees all incoming and active leads, qualifying these opportunities quickly and accurately, and assigning to our sales team.

Income is a combination of a $40,000 base salary and a commission with no ceiling on income. This is a full-time, in office position.

As the first experience many clients have with our company over the phone, this position needs to be positive and welcoming. To be a strong candidate, you must:

• Be a great communicator
• Focus and patience with clients
• Collaborate with others
• Solve problems creatively
• Proficient working with a CRM
• Detail oriented
• Strong follow up skills

 ESSENTIAL ELEMENTS OF THE JOB 

• Manage lead generation and lead cultivating throughout the company.
• Set appointments for sales team or put lead into appropriate follow up (or referral) based on quality of lead.
• Prepare file for sales team if going on appointment and hands off. This includes scheduling appointment, creating appointment packet, and completing preliminary analysis.
• Maintain continual dialogue with sales team on all working leads to keep CRM updated, get updates on leads, and provide assistance where needed to convert by any means necessary.
• Perform follow up calls to sellers on the same day or the day after all appointments.
• Ensure that trackers and CRM are updated appropriately in a timely manner.
• Audit leads continually and make sure we are getting the most out of each one.
  • Call response time is CRITICAL. We increase our conversion rate by over 400% when we answer a call or return within 2 minutes.
• Take inbound inquiries on wholesale deals, qualify the interest, and set an appointment time for the sales team to go out and look at the property.
• Assist in developing the sales culture.
• Responsible for following up on leads via telephone, online and direct mail marketing campaigns.
• Call clients after appointments for feedback and additional assistance
• Other duties as assigned.

 ESSENTIAL SKILLS AND EXPERIENCE 

• Bachelor’s Degree or equivalent work experience.
• Driven and self-motivated.
• Strong communication skills.
• Real Estate License is a bonus but not mandatory.
• Effective and proven leadership skills. Strong managerial talent required to develop individuals and manage teams personally and in virtual office settings.
• Excellent oral, written and interpersonal skills - strong phone skills are required.
• Proficiency with Microsoft Office Suite.
• Experience managing leads in a CRM.
• Ability to learn new software.
• Strong follow up skills.

APPLY NOW